Terms & Conditions
Important information about vehicle rental, charges, insurance, responsibilities and booking policies with TrantoTransport.
Outstation Charges
Additional one-time charges apply when travelling outside the Kuching area.
General Rental Terms
Please review these conditions carefully before confirming your vehicle rental.
Rental Duration & Grace Period
Rental rates are structured for daily, weekly or monthly bookings. Each rental includes a 1-hour grace period after the scheduled return time.
Late Return Charges
Additional hours beyond the grace period are charged at 10% of the daily rental rate per hour. Rentals exceeding 6 hours beyond the scheduled return time will be charged as an additional full day. Rental rates are subject to change without prior notice.
Basic Insurance & Excess
Rental vehicles include basic insurance coverage. The hirer remains liable for an excess amount based on the engine capacity of the rented vehicle.
| Group | Engine Capacity | Excess Amount |
|---|---|---|
| A | Below 1000cc | RM2,000 |
| B | 1001 – 1300cc | RM2,800 |
| C | 1301 – 1500cc | RM3,500 |
| D | 1501 – 2000cc | RM4,000 |
| E | 2001cc and above | RM5,000 |
Hirer's Responsibility
The hirer is responsible for damage resulting from illegal activities, negligence, careless actions, tyre punctures or burst tyres, incorrect fuel, battery drainage caused by electrical devices being left on, loss or damage to vehicle accessories, and damage to windows, mirrors or the undercarriage.
Accident Involving a Third Party
If an accident or vehicle damage is caused by a third-party vehicle, the hirer must obtain the third party's vehicle registration number, driver's name and driving licence number. If a claim cannot be made against the third party's insurance, the hirer will be responsible for the damage subject to the applicable excess clause.
Accident, Theft or Loss Reporting
The hirer must inform TrantoTransport and lodge a police report within 24 hours of an accident, theft or discovery of loss. A written police report must be obtained and submitted.
Basic Insurance
Rental vehicles are covered under a standard commercial motor vehicle insurance scheme. Customers who do not opt for additional insurance coverage must comply with the excess payment terms stated in the rental agreement.
Basic Coverage Includes
- Cracked or broken front windshield
- Damaged tyres
- Other unexpected minor mishaps during the rental period
Basic Coverage Does Not Include
- Driving while drowsy or asleep
- Accidents caused by alcohol, drugs or illegal activities
- Parking tickets or traffic summons incurred during the rental period
- Unauthorised outstation travel beyond Kuching
- Fines resulting from accidents where the hirer is at fault or has breached the rental conditions
Frequently Asked Questions
Common questions about deposits, bookings, vehicle collection and rental policies.
Can I make a deposit payment before confirming my booking?
Yes. You can make an advance deposit payment to secure your car rental booking. For urgent bookings, WhatsApp or call TrantoTransport directly for faster confirmation.
Can I cancel my booking and get a refund for the deposit?
All deposits are non-refundable. Please confirm your travel plans before making a booking.
What is the cheapest car available for rent in Kuching?
The most affordable rental vehicle currently listed is the Perodua Axia, suitable for travellers seeking an economical and practical vehicle.
Is a security deposit required?
Yes. A security deposit of RM100 is required for each car rental. The deposit is collected during vehicle handover and refunded after the vehicle is returned in good condition.
Can I change my rental date after booking?
Yes. Rental dates may be changed by notifying TrantoTransport at least 7 days in advance. Last-minute changes are not allowed and late requests are not refundable.
How do I collect my rental vehicle?
After your booking is confirmed, TrantoTransport will contact you directly. Please make sure your name, telephone number and email address are accurate. Vehicles can typically be delivered to selected locations such as hotels, airports or other designated points.
How are rental rates calculated?
Rental rates are calculated using a 24-hour daily cycle. Rental time exceeding 6 additional hours will be considered another full rental day and charged accordingly.
Can I book a rental vehicle on the same day?
Yes. Same-day bookings are allowed subject to availability. Booking a few days in advance is recommended to improve the likelihood of securing your preferred vehicle.
Why is my preferred vehicle unavailable on my travel date?
Availability may be limited during weekends, school holidays, public holidays and other peak travel periods. Early booking is recommended.
Need clarification?
Contact TrantoTransport before confirming your booking if you have questions about rental terms, insurance, outstation travel or vehicle availability.