Terms & Conditions

We also have outstation charge for outside Kuching area. Outstation charge are as stated below:

Serian, Lundu – RM 50
Sri Aman – RM 150
Betong – RM 200
Pusak, Saratok, Roban – RM 250
Sarikei – RM 300
Sibu – RM 350
Mukah – RM 400
Bintulu -RM 450
Miri – RM 550

*one time payment only

At TrantoTransport, our rental rates are structured to suit your needs — whether you’re booking daily, weekly, or monthly. Each rental comes with a 1-hour grace period after the scheduled return time.
Should you exceed that window, additional hours are charged at 10% of the daily rate per hour. Rentals exceeding 6 hours past the return time will be charged as an additional full day. Please note that all rental rates are subject to change without prior notice.
Your rental includes basic insurance coverage, which provides full indemnity for accidental damage involving third-party property or bodily injury. However, as the hirer, you are still liable for an excess fee, based on the engine capacity of the vehicle:

Group	CC	Amount (RM)
A	Below 1000cc	RM 2,000
B	1001 - 1300cc	RM 2,800
C	1301 - 1500cc	RM 3,500
D	1501 - 2000cc	RM 4,000
E	2001cc and above	RM 5,000

The hirer is responsible for damage resulting from illegal activities, negligence, careless actions, tyre punctures, burst tyres, fuel errors, battery drainage due to forgotten electrical devices, loss or damage to vehicle accessories, and damage to windows, mirrors, or the undercarriage.
If the accident or damage to the vehicle is caused by a third-party vehicle, the hirer must collect all third-party details such as the vehicle registration number, driver’s name, and driving license number. If claims cannot be made against the third party’s insurance, all damage will be borne by the hirer, subject to the excess clause mentioned in point number 3.
The hirer is required to inform our company and lodge a police report within 24 hours from the time of the accident or from the moment the theft or loss is discovered. A written police report must be obtained and submitted.

Frequently Asked Questions (FAQ)

Can I make a deposit payment before confirming my booking?

Yes, you can make an advance payment for the deposit to secure your car rental booking. For urgent bookings, kindly WhatsApp or call us directly for faster confirmation.

Can I cancel my booking and get a refund for the deposit?

Unfortunately, all deposits are non-refundable. We recommend confirming your travel plans before placing a booking to avoid any inconvenience.

What is the cheapest car available for rent in Kuching?

The most affordable rental car we offer in Kuching is the Perodua Axia — perfect for budget-conscious travelers seeking comfort and efficiency.

What does the basic insurance cover in your rental service?

All our rental vehicles are covered under a standard commercial motor vehicle insurance scheme, as per the Road Transport Act 1987. Regardless of the cause or severity of the damage (whether due to hirer or third-party fault), the hirer is only liable for the excess amount, based on engine capacity:

Engine (CC)	Excess (RM)
1000 – 1300	2,800
1301 – 1500	3,500
1501 – 2000	4,000

Important: Customers who do not opt for additional insurance coverage must adhere to the excess payment terms as stated in the rental agreement.

At TrantoTransport, every car rental includes basic insurance protection, which provides limited coverage for specific incidents. This helps safeguard both the vehicle and the customer in the event of unforeseen damage. However, customers should fully understand what is and isn’t included under this basic plan.

✅ What Basic Insurance Covers:

Cracked or broken front windshield
Damaged tyres
Other unexpected minor mishaps during the rental period

❌ What Basic Insurance Does Not Cover:

Sleep driving (driving while drowsy or asleep)
Accidents caused by alcohol, drugs, or illegal activities
All parking tickets or traffic summons during the rental period (these are fully the customer’s responsibility)
Unauthorized outstation travel — trips beyond Kuching city, such as to Sri Aman, Betong, or Sibu, require prior permission from TrantoTransport. Additional charges may apply.
Fines due to accidents where the hirer is at fault or did not follow rental conditions

By understanding the limits of basic insurance, you can make informed decisions and avoid unexpected costs. We recommend reviewing your rental terms carefully and reaching out to our team if you plan to travel beyond Kuching or require extended coverage.

Is there a security deposit required for car rental?

Yes, a security deposit of RM100 is required for each car rental. This deposit will be collected during vehicle handover and will be refunded immediately upon returning the vehicle in good condition.

Can I change my rental date after booking?

Yes, you may change your rental date by notifying us at least 7 days in advance. Please note that last-minute changes are not allowed and no refunds will be given for late requests.

How do I collect my rental car after booking?

After confirming your booking, we will contact you directly. Please ensure all booking details (name, phone number, and email) are accurate. The car will typically be delivered to your selected location, such as hotels, airports, or other designated points.

How are rental rates calculated?

Our rental rates are based on a 24-hour daily cycle. If your rental duration exceeds 6 hours, it will be considered a full-day rental and charged accordingly.

Can I book a rental car on the same day?

Yes, same-day bookings are allowed. However, we highly recommend placing your booking a few days in advance to ensure vehicle availability and smooth processing.

Why are no cars available on my preferred travel date?

Vehicle availability may be limited during peak travel periods, such as weekends, school holidays, and public holidays. To secure your preferred vehicle, it’s best to book in advance and avoid last-minute disappointments.